Our Refund Guarantee - 100% Money back

We offer a 100% REFUND 💸 if your code doesn't work. This rarely happens and typically only occurs when a factory code has been changed by another service provider.

Refund requests must be made within 7 days of purchase. We cannot process refunds after this period.

While we refund all non-working codes, please note that we cannot cancel orders as our service is fully automated.

Important: Always double-check your serial number before entering the code. If you enter an incorrect serial number (even with a small typo), the code won't work and you'll need to purchase a new one with the correct serial number.

How to Request a Refund:

1 Verify that you entered the serial number correctly.
2
Record a short video 📽️ showing:
  • The code entry process
  • The serial number from the radio label (must be shown in the same video)
View example video
3
Send your video to: oemradiocode@gmail.com Email your video
If your video file is too large to email, you can use WeTransfer and send us the download link.
Once we verify your video proof, you'll receive your full refund within 24 hours.
Last updated: 02/10/2023 ✅
Still valid today: 10/02/2026 ✅

Example video: Customers send us videos to request a refund in case the code is not working.

Refund request video - Chrysler T19QN radio shows INCORRECT CODE with the serial number
Chrysler T19QN
Refund request video - RAM Uconnect TM9 12 inch screen anti-theft code not accepted
RAM Uconnect TM9 12"

Screenshots of our emails serve as proof that we genuinely refund our customers. Tap a screenshot to see it in full size.

Screenshot of a refund request email and the findradiocode.com reply confirming the refund
Screenshot of a refund request email and the findradiocode.com reply confirming the refund
Screenshot of a refund request email and the findradiocode.com reply confirming the refund
Screenshot of a refund request email and the findradiocode.com reply confirming the refund

In rare cases, codes may not work due to a prior manual decode, resulting in a change to the factory code.

Refund questions

The code is calculated from the serial number you enter, so a code for a wrong serial number will not work on your radio and is not covered by the refund guarantee. Check the serial number on the radio label again and place a new order with the correct serial number.

We issue the refund within 24 hours after we verify your video. Depending on your bank or card issuer, it can take up to 10 days for the money to appear on your account.

Refund requests must be made within 7 days of purchase. After that period we cannot process a refund, so please try the code as soon as you receive it.

App Store payments are processed by Apple, so only Apple can refund them: go to reportaproblem.apple.com, choose "Request a refund" and select the in-app purchase. Send us your video and we will confirm that we agree to the refund. For Google Play purchases, send us the video the same way and we refund it through Google Play.
Open reportaproblem.apple.com

Always to the original payment method: the card or account you paid with on the website, or your Apple or Google Play account for purchases in the app.

First check your spam or junk folder. You can also find your order at any time on the order search page with the email you used at checkout. If you still cannot find it, email us at oemradiocode@gmail.com.
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