Radio Stuck in Dealership Mode: How to Fix It

Leave the hidden service menu, open it on your Uconnect screen, and read the radio serial number on the display.

By Uros Radovanovic, Automotive Electronics Specialist
October 31, 2026 Updated: October 31, 2026

From $9.99 - money-back guarantee if the code does not work

Uconnect dealer mode Radio Part screen with the serial number marked

Quick answer: Dealership mode is a hidden service menu, not a fault. To leave it, park and press the back arrow or close (X) button until the normal screen returns. If it stays open, switch the vehicle off, let the radio shut down, then restart. You do not need a radio code to exit.

What dealership mode is

Dealership mode, also called dealer mode, engineering mode or service mode, is a hidden diagnostic menu. Technicians use it to read radio information without removing the unit.

It opens with a button combination held for several seconds, so it can also appear after buttons were pressed by accident.

We document it for Uconnect radios in Chrysler, Dodge, Jeep and Ram vehicles, and for Maserati Panasonic radios. Other makes can have similar service menus, with their own names and button combinations.

How to exit dealership mode, step by step

Park the vehicle. Never try button combinations while driving.
Press the back arrow or the close (X) button on the screen until the normal display returns.
If the menu stays open, switch the vehicle off and let the radio shut down completely, then start it again.
If it still comes back, the radio needs a service check. Do not select reset or update options to try to clear it.

Do not disconnect the battery as a first step. Cutting power can make some radios ask for their anti-theft code.

How to open dealer mode on a Uconnect screen

Park the vehicle and turn the radio on. The combination depends on your screen. Press everything at the same time and keep holding until the menu appears.

Uconnect 8.4-inch (RA3 / RA4, 2013-2018)

Press and hold the driver temp up, temp down and front defrost buttons together until the dealer mode screen appears.
Open Dealer Mode, then System Info, then Radio Part Info.
Read the Serial Number, if your radio lists it.

Uconnect 8.4 inch 2013-2017 screen asking for the anti-theft code — Asks for the code

Uconnect 8.4 inch Eng. Mode Radio Part Info showing the serial number — Serial number on screen

Uconnect 4C NAV 8.4-inch and 12-inch (2018 and later)

Press and hold both lower corners of the display together until Dealer Mode appears (about 7 seconds).
If nothing opens, early software on some radios uses the temp up, temp down and front defrost buttons instead.
Open System Info, then Radio Part Info, and read the Serial Number. On the 12-inch screen it is listed as Manufacturing Serial No.

Uconnect 4C NAV 8.4 inch screen asking for the anti-theft code — Asks for the code

Uconnect 8.4 inch Dealer Mode Radio Part Information with the serial number — Serial number on screen

Ram 1500 12 inch Uconnect asking for the anti-theft code — Asks for the code

Ram 12 inch Uconnect Radio Part Information with the Manufacturing Serial No. — Manufacturing Serial No. on the 12-inch screen

Uconnect 5-inch with knobs (2020 Ram and similar)

Turn the ignition ON with the engine OFF.
Hold RADIO, MEDIA and the BROWSE/ENTER knob together for 5-8 seconds.
If nothing opens, go to the code screen and hold MUTE or SCREEN OFF with the TUNE/BROWSE knob for 5-10 seconds. This varies by unit and may not work on yours.

2020 Ram Uconnect 5-inch screen asking for the anti-theft code — Asks for the code

Uconnect Engineering menu, Radio Part Information showing the Part Serial Number — Part Serial Number on screen

Uconnect 7-inch or another screen? We have no confirmed combination for it, so read the serial from the label on the radio. See the Uconnect radio removal guide.

How to read the serial number on the display

In the menu, open Radio Part Information. It can also appear as Radio Part Info or Part Info, and some menus need scrolling.
Find Serial Number, Serial No., S/N, Part Serial Number or Manufacturing Serial No.
Do not use the Part Number. It identifies the part, not your radio.
Take a photo of the screen so you can check every character. One wrong character gives a wrong code.
Back out of the menu without selecting calibration, update or reset options.

When you need a radio code

You do not need a code to leave dealership mode. You need one only if the radio shows a code or anti-theft prompt, usually after a battery change or other power interruption.

Radio asking for a code?

Enter the serial number you read from the screen or label to get your code, from $9.99.

Email to receive code

Serial Number from radio (VIN not required)

Secure Payment

Instant Delivery

317+ Reviews
See reviews →

100% money-back guarantee if the code doesn't work

Not sure which radio you have? Browse Uconnect radio codes by model

Dealership mode FAQ

Dealership mode, also called dealer mode, engineering mode or service mode, is a hidden diagnostic menu that technicians use to read radio information such as the software level, part information and serial number.

Use the back arrow or the close (X) button on the screen until the normal display returns. If that does not work, park, switch the vehicle off, let the radio shut down, then start it again.

No. Dealership mode and the anti-theft code are separate. You only need a code if the radio asks for one, which usually happens after a power interruption on units that lock.

It is not the first thing to try. Cutting power can make some radios ask for their anti-theft code, so have the code ready before you disconnect anything.

On supported Uconnect radios, yes. Look for Serial Number, Serial No. or S/N, usually under Radio Part Information. A Part Number is a different field and should not be used as the serial.

Reading the information screens only displays data. Do not select calibration, software update or factory reset options, because those can change settings or reset the radio.