Which radio unit could your 2019 Ram ProMaster use?
Each link below opens a radio model fitted at the factory to the 2019 Ram ProMaster. Compare the screen size and buttons to find yours, then check where the serial is printed.
| Years | Factory radio | Serial starts with |
|---|---|---|
| 2017-2019 | Chrysler Uconnect 8.4 UAC Panasonic |
TM9
|
Can't Find Your Radio S/N? Follow The Steps Below for Ram ProMaster 2019
The first step is locating the radio serial number.
Many people assume the code depends on the Ram model or year, but in reality, the unlock process relies on the unique radio's serial number.
This number identifies the exact head unit installed in your Ram ProMaster.
This is actually better, because if you have bought a used radio, the VIN or other vehicle-specific data wouldn't be of much use.
Depending on the radio used, you may be able to retrieve the serial directly from the screen or by checking the label on the radio chassis.
Radios Offered in the 2019 Ram ProMaster
The 2019 Ram ProMaster is the North American version of the Italian-built Fiat Ducato platform, and its head-unit lineup reflects that European-leaning hardware rather than the radios used in Ram's American-built pickups. Buyers had a short list of choices that were unusual for a Ram-badged product.
- Standard AM/FM/MP3 radio - a simple display-less or small-display unit with auxiliary input, fitted to base cargo trims that skipped the touchscreen option.
- Uconnect 3 with 5-inch touchscreen - the only Uconnect option offered on the 2019 ProMaster. It supports Bluetooth, SiriusXM, USB and rear-camera input, and is recognisable by the small display set into the upper centre stack.
- Optional rear-view camera and SiriusXM antenna - prewired on most vans even when the base radio was specified.
Note that, unlike the 1500 / 2500 / 3500 pickups, the 2019 ProMaster was never offered with a 7-inch or 8.4-inch Uconnect head unit at the factory.
Accessing the Serial Number Through the Radio Menu
These are the steps you should follow for 2019 Ram ProMaster:
The 2019 Ram ProMaster is based on the Fiat Ducato and features the Uconnect 5.0" (RA1) or Uconnect 7.0" infotainment system, depending on the trim level. Unlike the Ram 1500, the ProMaster's radio may not support Dealer Mode.
Method 1 (7" Uconnect): Attempt pressing the bottom-left and bottom-right corners of the screen bezel for 5 seconds to access Dealer Mode.
Method 2 (all models): If Dealer Mode won't open, the radio must be physically removed to access the serial number label. See removal instructions below.
Check it by Pulling Out the Radio
If the serial number cannot be accessed via display, use the pull-out method.
Most Ram ProMaster original radios include a tag with the serial number printed on the housing.
Process details:
- Ensure the ignition is off.
- Lift away surrounding panel pieces.
- Release clips holding the radio.
- Pull forward to inspect the label.
Removing the radio from the 2019 Ram ProMaster requires a different approach compared to standard Ram trucks:
- Switch off the vehicle.
- Find the radio unit in the center stack area. The ProMaster's dashboard layout is van-style.
- Some ProMaster radios have small release holes on each side of the radio face. Insert two thin release keys into these slots to unlock the locking mechanism.
- In the event that there are no release holes, remove the dashboard bezel using a plastic pry tool, then remove the Torx screws and slide the unit out.
ProMaster Tip: The 2019 ProMaster may use a DIN-style radio mounting system with extraction holes rather than the bolt-in system found in other Ram trucks. Look for the release holes before resorting to trim removal.
Removing the Radio in a 2019 Ram ProMaster
If the on-screen route is not available, the serial number on the 2019 ProMaster is read directly from the label on the radio chassis after removal. The Uconnect 3 unit sits in a fairly accessible part of the upper dash, so most owners can do this on the driveway.
Before You Start - Safety
- Park on a level surface, switch the ignition off and remove the key.
- Disconnect the negative battery terminal and let the van sit for a few minutes so any backup capacitor discharges.
- Keep the door open or a window cracked to avoid being locked out if the van uses passive entry.
Tools You Will Need
- Two stiff wire pins, panel removal keys, or a bent coat hanger.
- A plastic trim tool to lift the surrounding bezel without scratching it.
- A small Phillips and Torx set in case the unit is also retained by screws behind the bezel.
- A pen and paper or a phone camera to record the serial label.
Removal Overview
- Gently pry the upper-dash trim bezel away from the clips - work from the bottom corners outward.
- Locate the two small holes on either side of the radio face and insert the wire pins until you feel them seat.
- Pull straight out evenly on both pins to release the spring clips that hold the radio in the dash.
- Slide the unit forward, support its weight, and disconnect the harness plug, antenna lead and any USB extension.
Where to Find the Serial Number
- Look at the top, side or rear of the radio housing for a printed or laser-etched white label.
- The serial is typically a string of letters and digits next to a barcode and a part number.
- Photograph the entire label - having the part number can help if the format is ambiguous.
Tips Before Reinstalling
- Reconnect every plug fully before pushing the unit back into the dash.
- Briefly reconnect the battery and confirm the unit powers up before clipping the bezel back on.
- Reset the clock, paired phones and radio presets after the battery has been off.
Example: Ram ProMaster serial number label location
Serial Number Format Guide for 2019 Ram ProMaster
The 2019 Ram ProMaster radio is manufactured by Harman or Continental, similar to other Stellantis vehicles. Typical serial number prefixes:
T00AM– Harman Uconnect units (standard prefix)T00BE– Continental variantsTM9– Earlier Harman production units (earlier models)
Radio models for the ProMaster: RA1 (Uconnect 5.0" base), RA2 (Uconnect 4.3"), or a 7.0" Uconnect (higher trims). Serial numbers are 14 characters alphanumeric.
Note Since the ProMaster is based on a Fiat platform, some first-year models may have Fiat-sourced radio components. The serial format is still the same regardless.
From Serial Number to Unlock Code for your Ram ProMaster - Explained
- Instead of contacting Ram dealer or searching forums you can generate the code online using the radio serial number.
- Identify the serial number. You will always find it on the unit itself, and in some cases you can see it on the ProMaster's display.
- Enter it into the form above, and the system will generate the correct 2019 ProMaster unlock code.
- After getting it, input it using ProMaster's radio controls to unlock the system fully.
- The entire process takes less than a minute for most users and requires zero paperwork and no dealer visit.
Got the Code? Here's How to Enter It
Once the system gives you 2019 Ram ProMaster radio code from the serial number, you're ready to reactivate the radio.
Many drivers hesitate at this stage because input process can look different across radio versions, but it's usually easy.
When the radio shows ENTER CODE, it means the unit is waiting for the correct numbers.
The Correct Way to Enter It
To input the unlock code on the 2019 Ram ProMaster's radio:
- Turn the ignition to ON. The screen presents "ENTER CODE" or "CODE".
- Touchscreen models (5.0"/7.0" Uconnect): Press the on-screen keypad to enter each digit of the 4-digit code.
- Non-touchscreen models: Press preset buttons 1-4 to select each digit. Press Enter/OK to confirm.
Lockout: Three incorrect attempts trigger a 60-minute lockout. Leave the ignition ON for the entire lockout duration. Do not turn the key off or the timer resets.
Why Did the Radio Lock and Ask for a Code?
The ProMaster's Uconnect activates anti-theft after any power interruption. Delivery vans are serviced frequently and batteries are replaced often, making this a routine occurrence.
Common causes:
- Battery replacement — the most frequent cause
- Failed radio fuse — especially after aftermarket fitout installation
- Buying fleet-retired without the unlock code
- Battery fully drained from storage
The code is derived from the radio's own serial number — not the VIN.
ProMaster 2019 Common Radio Problems
The serial label is on the side or back of the radio unit. As these vans may use DIN-style radio mounts with release key slots, removing it can be quicker than in pickups.
Serial: 14 alphanumeric characters starting with T00AM, T00BE, or TM9. Avoid the part number (P... or 68...) — it does not generate a valid code.
No code prompt means the radio hasn't locked yet. To trigger the lock: pull and reinsert the radio fuse, then turn ignition ON. The "ENTER CODE" prompt appears on startup.
The ProMaster radio label has both a serial number (14 chars, starts with T00AM, T00BE, or TM9) and a part number (P05... or 68...). Only the 14-character serial produces the unlock code.
If the label is hard to read (vans get dusty labels), take a photo with your phone and enlarge it to avoid misreading digits. Reach out to support for a reverification if the code still fails.
ProMaster radios vary by trim: touchscreen models (5.0"/7.0" Uconnect) use on-screen digit taps; non-touchscreen models use preset buttons 1, 2, 3, 4 to scroll each digit, then Enter/OK to confirm.
Not sure which you have: check the display. A touchscreen reacts to touch; a non-touchscreen won't.
After 3 wrong entries, the radio enters a 60-minute lockout. The display still shows "CODE" or "ENTER CODE" but won't register all input.
To clear: Leave ignition ON for a full 60 minutes without turning off. ProMasters used in daily routes need to finish the full 60-minute wait in one sitting.