Can't Find Your Unit's S/N? Follow These Steps for Jeep Grand Cherokee 2020
The initial step is to find and write down the radio's serial number.
Depending on the radio unit used in your 2020 Grand Cherokee, the serial can usually be accessed either through the screen menu or by pulling the unit out and checking the label on the radio itself.
Below are the most common methods to identify your serial quickly.
2020 Grand Cherokee - Which Radio Did You Get?
The 2020 Grand Cherokee carries over the WK2 Uconnect 4C platform unchanged from 2019. There are two factory head units to identify across the trim ladder, both with Apple CarPlay and Android Auto.
- Uconnect 4 (
UAG) - 7-inch non-NAV touchscreen, standard on the 2020 Laredo. Visual ID: smaller 7-inch screen centred in the dash opening with bezel filling the surround; CarPlay and Android Auto are supported, but there is no built-in NAV app and no Map tile on the home screen. The entry-level radio for 2020 by volume. - Uconnect 4C NAV (
UAV) - 8.4-inch touchscreen with built-in GPS, standard on Limited, Trailhawk, Overland, Summit, SRT and Trackhawk; optional on Laredo. Visual ID: large 8.4-inch screen filling the dash bezel edge to edge, with a dedicated NAV/Map tile on the home screen and 3D map imagery; on SRT/Trackhawk the home screen also unlocks Performance Pages. The UAV uses a disassociated screen module - the 8.4-inch display sits in a separate housing from the radio receiver behind the dash, which is the main hardware change versus the older UAQ.
- Quick test: 7-inch screen with no Map tile = UAG.
- 8.4-inch screen with a Map tile = UAV.
Check the Display First - Serial Retrieval Without Tools
Try the following for your 2020 Jeep Grand Cherokee:
The 2020 Jeep Grand Cherokee is equipped with the Uconnect 4C (RA4) 8.4" touchscreen. The Grand Cherokee's prominent center stack provides good visibility to the full-size 8.4" screen. Retrieve the serial via Dealer Mode:
- Turn ignition to ACC or ON.
- Press the bottom-left and bottom-right corners of the physical screen bezel (plastic frame, not glass) simultaneously for 5 seconds.
- Dealer Mode appears on the display.
- Select: System Info → Radio Part Info → Serial Number.
Note Press the physical bezel frame, not the glass touchscreen. If Dealer Mode is restricted after a software update, extracting the radio is the alternative.
Using Hidden Radio Menus to Find the Serial
The 2020 Grand Cherokee continues with the WK2 Uconnect 4 line-up - 7-inch UAG and 8.4-inch UAV NAV - and the radio serial number can normally be read on screen via a hidden dealer/diagnostic menu. Some 2020 builds had dealer-mode access tightened by Uconnect software updates, so a fallback path is useful.
Uconnect 4C 8.4 (UAV NAV)
- Switch the ignition to RUN/ACC and wait for the Uconnect interface to finish booting.
- Press and hold the driver-side temperature UP, the driver-side temperature DOWN, and the front DEFROST buttons together for roughly 7 seconds until the dealer/engineering screen opens.
- If the climate-button shortcut does nothing on a software-updated unit, press and hold the bottom-left and bottom-right corners of the screen at the same time for about 5-10 seconds.
- Browse to the radio/system info section to view the serial number on screen.
- Photograph the screen before transcribing the characters.
Uconnect 4 7-inch (UAG)
- Place the ignition in RUN/ACC and let the screen finish loading.
- Press and hold both temperature UP and temperature DOWN buttons together for around 7 seconds to open the engineering menu.
- Open System Info / Target Main Data and read the serial number on screen.
- Take a photo of the display so the digits can be copied accurately. If the engineering menu refuses to appear on the 7-inch UAG, fall back to the chassis-label method.
Access it by Pulling Out the Unit
If the serial number cannot be accessed on-screen, use the removal method.
Most Jeep Grand Cherokee OEM radios include a sticker with the serial number printed on the chassis.
Steps:
- Switch off the vehicle.
- Remove the trim surrounding the radio.
- Release the fasteners.
- Move the unit forward to access the label.
The serial number is usually located near the barcode.
If Dealer Mode is blocked on your 2020 Grand Cherokee, remove the radio to read the serial label:
- Turn off the vehicle.
- Remove the center stack trim around the 8.4" screen. The Grand Cherokee's substantial trim uses friction clips – start at the lower edge.
- Unscrew the 4 Torx T20 mounting bolts.
- Pull the unit forward. The Grand Cherokee provides good clearance behind the dash.
Cables can remain connected while you note the serial.
Manufacturer Label Inspection
If dealer mode has been disabled on a 2020 Grand Cherokee by a Uconnect software update - or if the 7-inch UAG will not enter the engineering menu - the printed chassis label remains the next reliable source for the serial. The Uconnect 4 head unit on the WK2 sits in a centre stack that is closely integrated with the climate cluster, so work slowly and methodically.
- Safety first: turn the ignition off, remove the key, disconnect the negative battery terminal, and wait a few minutes before touching wiring; never disturb the yellow airbag/SRS connectors and use plastic trim tools to avoid shorts and broken clips.
- Tools you will need: plastic trim removal kit, Phillips and small Torx bit set, 7mm/10mm socket set, flashlight.
- Open the dash storage door if fitted, then pry the receiver/centre stack bezel free with a plastic trim tool, starting at the lower edge and working up the sides; on the WK2 this bezel typically releases through around fourteen retaining clips.
- Unplug the hazard switch and any HVAC/control connectors at the rear of the bezel, then lay the trim aside on a clean cloth.
- Remove the screws (typically four 7mm screws, two upper and two lower) holding the radio cage to the dash support bracket.
- Slide the radio rearward and disconnect the antenna lead and the multi-pin power/data harness on the back. On UAV-equipped cars the 8.4-inch display is a separate module from the receiver, so the receiver is what carries the serial-number label.
- The serial number sits on a printed barcode/sticker label on the top or side of the radio chassis, next to the part number and supplier markings.
- Photograph the label and double-check ambiguous characters such as 0/O, 1/I and B/8 before submitting the serial. There is often a module behind the factory radio that restricts cavity depth, so do not pull harder if the unit resists - check for hidden brackets first. If you are not comfortable working around airbag wiring or the integrated climate cluster, have a professional installer remove the unit for you.
Example: Jeep Grand Cherokee serial number label location
What a Valid Serial Number Looks Like
The 2020 Grand Cherokee Uconnect 4C (RA4) serial formats:
T00AM– Most common Harman prefix (RA4)T00BE– Continental variantT0MYD– Updated Harman production (2020+)
Serial: 14 characters, alphanumeric. Don't use the part number (P... or 68...) from the same label.
Common S/N Formats Used on 2020 Grand Cherokee Units
The factory radios fitted to the 2020 Grand Cherokee use the standard Mopar/Uconnect serial style. The exact prefix depends on which Uconnect tier shipped with the car and which supplier (Continental, Harman or Panasonic) built the unit - the 2018+ 4C UAS/UAQ/UAV head units are commonly Panasonic-built.
Uconnect 4C 8.4 (UAV NAV)
- Typically printed as a 14-character alphanumeric string on the chassis label.
- Commonly begins with
T- frequent prefixes includeT00AM,TM9andTQ1- or withA2Con Continental-built variants. - Usually a continuous run of letters and digits with no spaces or dashes.
Uconnect 4 7-inch (UAG)
- Usually carries a Mopar/Harman or Panasonic-style serial printed on the chassis sticker, so use the label on the unit itself as the reference.
- Copy the serial exactly as printed and avoid guessing characters that look unclear.
From Serial Number to Unlock Code for your Jeep Grand Cherokee - Explained
To get the code, you'll take only a few simple steps.
- Locate the radio's serial - this is the only information required by our side.
Unlike dealership lookup, no VIN is needed. - When you've found the S/N, type it into the form above.
Our system checks it against a database of supported factory radios and automatically catches the matching anti-theft code. - In most cases, the code will appear instantly on the screen after payment and is also sent to your email for backup.
If manual verification is required (rare situations), you'll be notified before checkout. - When you receive it, simply enter it into the radio to restore full functionality.
Unlocking the Radio After Code Generation
Once you receive the correct unlock code based on the S/N, you can restore normal functionality by entering it into the unit.
The code entry process depends on the radio interface, but most 2020 Grand Cherokee systems follow a similar structure using preset buttons, touch controls, or rotary knobs - depending on if it's a factory or an aftermarket unit.
You will typically see CODE displayed on screen.
In-depth Entering Instructions for Grand Cherokee 2020
To input the code on the 2020 Grand Cherokee's Uconnect 4C:
- Ignition ON. Screen shows "ENTER CODE".
- Enter via the touchscreen keypad for each digit of the 4-digit code.
- The radio auto-unlocks after the 4th digit.
Lockout: 3 wrong attempts = 60-minute lockout. Keep ignition ON. Cycling the ignition restarts the wait.
Correct Entering Process
Once the unlock code has been retrieved for a 2020 Grand Cherokee Uconnect head unit, it can be entered straight at the dash - no scan tool or dealer visit required. The Uconnect 4 family uses manual 4-digit entry tied to the radio serial; it is not VIN-only auto-paired.
- Limited attempts: Mopar/Uconnect head units only accept three incorrect tries before the radio enters a
WAITstate, so confirm every digit before pressing it. - Turn the ignition to RUN/ACC so the radio powers up while the engine stays off.
- Wait for the display to show
CODE,Please enter Anti-Theft Code, or a similar prompt. - On the Uconnect 4C 8.4 (UAV), key the digits using the on-screen number pad and confirm with the OK/Enter touch button.
- On the Uconnect 4 7-inch (UAG), press the numbered preset buttons in sequence - or use the on-screen keypad when the unit prompts for it.
- If
WAITappears after wrong attempts, leave the ignition in RUN with the radio powered for the documented cool-down period (about 30 minutes; the vehicle may be driven during this time) before trying the correct code again.
Why Did the Radio Lock and Ask for a Code?
The Grand Cherokee encounters radio lockouts most commonly from:
- Battery disconnect or replacement — the primary trigger on all Uconnect 4C platforms.
- Complex electrical service — the Grand Cherokee has extensive electronics and any service involving battery disconnects activates the anti-theft.
- Used purchase — a popular large used SUV, and the code is frequently not passed on at resale.
Your unlock code is linked to the radio serial and does not change.
Understanding Unlock Issues with Your Grand Cherokee
Should the Grand Cherokee not show "ENTER CODE" after a battery event: confirm ignition is ON and wait 15–20 seconds. Check the radio fuse — fuse failure stops the radio from activating.
After 3 wrong attempts, the Grand Cherokee's Uconnect 4C triggers a 60-minute lockout. The screen shows "WAIT". Leave the ignition ON for the entire 60 minutes. Turning off the ignition restarts the wait.
The Grand Cherokee's Uconnect 4C uses touchscreen-only code entry. Tap each digit on the on-screen keypad. The radio unlocks after the last digit — no separate "Enter" required.
When the code fails on the Grand Cherokee's Uconnect 4C usually means the wrong serial was submitted. The RA4 label shows the serial (T00AM, T00BE, or T0MYD, 14 chars) and the part number (P... or 68...). Only the serial generates the code.
Use Dealer Mode to confirm the serial before resubmitting. Reach out for a free re-check.
The recommended method to get the serial on the Grand Cherokee RA4 is Dealer Mode: press the bottom-left and bottom-right bezel corners for 5 seconds, then navigate to System Info → Serial Number.
- Serial — 14 characters, beginning with
T00AM,T00BE, orT0MYD. - Part number — starts with
Por68. Not the serial.